FAQ

Sync

Sharing

Purchases

Others

iCloud Sync is not working between iOS and Mac

First of all, please make sure that you use the same iCloud account both on iOS and macOS, and have enough iCloud storage on both platforms. If it still doesn't work, please do the following troubleshooting.

In Expenses macOS,

  1. Go to Preferences>Sync
  2. Click "Force push all data to iCloud"
  3. Click "Fetch all data from iCloud"

In Expenses iOS,

  1. Go to Settings>Sync.
  2. Click "Force push all data to iCloud"
  3. Click "Fetch all data from iCloud"
  4. Check if the data is fetched

Disabled iCloud Sync

Expenses app relies on iCloud to sync data. If the iCloud Sync option in Settings>Sync is disabled in the app, it means the app can't access iCloud on your device. To enable it, please check the following.

On iOS,

  1. Go to Settings>Apple ID>iCloud
  2. Check the checkbox for Expenses app
  3. Relaunch the app to properly reflect the change
  4. See the iCloud Sync is now enabled

On macOS,

  1. Go to System Preferences>Apple ID>iCloud Drive(Options...)
  2. Check the checkbox for Expenses.app in Documents
  3. Relaunch the app to properly reflect the change
  4. See the iCloud Sync is now enabled

If it still doesn't work, please check your account in case an error occurred when getting the account status. Also, Parental Controls / Device Management might deny access to iCloud account credentials so please check those settings just in case.


Sharing a sheet with others

To share a sheet with others, people you added also need to unlock the full features because our Sharing uses iCloud sync. If the people still can't see anything you shared, please check the following on both sides (you and people you added).

On iOS,

  1. Have enough storage space in iCloud on your device
  2. Go to Settings>Apple ID>iCloud and check the checkbox for Expenses app

On macOS,

  1. Have enough storage space in iCloud on your device
  2. Go to System Preferences>Apple ID>iCloud Drive(Options...) and check the checkbox for Expenses.app in Documents

In Expenses app,

  1. iCloud Sync is turned on in Settings>Sync
  2. In Settings>Sync, try force push all data to iCloud, and then try force fetch all data from iCloud

Universal Purchase

Our In-App purchase to unlock the full features is a universal purchase, meaning that you don't need to purchase it again in another platform as long as you use the same iCloud account. To restore a purchase you did in another platform, please check the following.

In Expenses app,

  1. Go to Settings>Unlock the App
  2. Tap Restore Purchase
  3. Confirm that you see "Restore Purchase was successful" message

Get an error when trying to restore a purchase

Please check the following list from Apple's article.

  1. Make sure that you're signed in with the same Apple ID you used to make the purchase
  2. Check the restrictions on your device to make sure in-app purchases are allowed
  3. Restart your device

Family Purchases

We have enabled Family Sharing functionality for the purchase. To access in-app purchases from an app purchased by another family member, the app should be downloaded from the family member's purchased history.

  1. Go to App Store>Purchased
  2. Select Family Purchases
  3. Download Expenses.app from Family Purchases

Request a refund

Since we don't have any access to purchases, please follow Request a refund for apps or content that you bought from Apple. We'd also love to hear what you didn't like so that we could make improvements in the near future.


How to redeem a promo code

Here is a simple step-by-step instruction of how to redeem your promo code. All you need is the promo code and your Apple ID with the password.

On iOS,

  1. Open the App Store
  2. Tap on your profile
  3. Tap on Redeem Gift Card or Code
  4. Tap to enter the code

On macOS,

  1. Open the App Store
  2. Tap on your profile
  3. Tap on Redeem Gift Card
  4. Enter the code manually or use Camera