Troubleshooting Restoring Purchase

If restoring purchase didn’t work , and you use the same iCloud account, please try to purchase it again to make the restore work. You’re not charged twice if you use the same iCloud account (In case it happens, you can always request a refund. See Request a refund).

If it doesn’t work, please check the following troubleshooting.

• Make sure that you’re signed in with the same Apple ID you used to make the purchase
• Check  Prevent in-app purchases from the App Store from Apple Support on your device to make sure in-app purchases are allowed
• Restart your device
• Make sure your payment information for the App Store is up to date and try restoring again

For more information, see also  If you can’t find or use your in-app purchases from Apple Support.

Still have questions? We’re here to help — get in touch and we’ll get back to you shortly.