Sending crash reports

If we can’t find any crash reports, the best way would be to send us crash reports to identify the issue.

iOS/iPadOS

  1. Open the Analytics & Improvements section of Settings on the device. See Share analytics, diagnostics, and usage information with Apple
  2. Tap Analytics Data
  3. Locate the log for your app. The log name starts with Expenses_<DateTime> for crash reports, or JetsamEvent_<DateTime> for high-memory use crashes
  4. Select the desired log
  5. Tap the Share icon, and select Mail to send the crash report as a mail attachment

macOS

  1. Open the Console app, from Applications > Utilities in Finder
  2. Select Crash Reports
  3. Locate crash reports for your app in the list. Logs are listed by your app’s binary name
  4. Right-click the desired log’s file name
  5. Select Reveal in Finder
  6. Drag the file displayed in Finder to Mail to send the crash report as a mail attachment

For more detail, please refer to Acquiring Crash Reports and Diagnostic Logs.


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